{"id":3686,"date":"2024-07-22T10:35:38","date_gmt":"2024-07-22T08:35:38","guid":{"rendered":"https:\/\/aretency.com\/excellence\/"},"modified":"2024-08-09T12:34:19","modified_gmt":"2024-08-09T10:34:19","slug":"excellence","status":"publish","type":"page","link":"https:\/\/aretency.com\/en\/excellence\/","title":{"rendered":"Excellence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3686\" class=\"elementor elementor-3686 elementor-3119\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a39f85 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"1a39f85\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e3a29b\" data-id=\"2e3a29b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff646f9 elementor-widget elementor-widget-spacer\" data-id=\"ff646f9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eb74a87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb74a87\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-20118e6\" data-id=\"20118e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e85b055 elementor-widget elementor-widget-heading\" data-id=\"e85b055\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"titre-ginola titre-jaune effect-custom\">The Excellence<\/span> Path<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e02ede elementor-widget elementor-widget-heading\" data-id=\"6e02ede\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TURN DISSATISFIED CUSTOMERS INTO AMBASSADORS<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7a39fd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a39fd8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-23a25d8\" data-id=\"23a25d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cec5092 texte-italic elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"cec5092\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>60% of customers who contact a customer service department have a problem. Efficient, humane resolution of the problem generates loyalty in 95% of them: <strong>customer disputes are a golden opportunity to build loyalty!<\/strong> <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cde1afb my-btn elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"cde1afb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aretency.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 35 26\" 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transform!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb8e022 elementor-widget elementor-widget-spacer\" data-id=\"fb8e022\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-29f0923 elementor-view-framed elementor-absolute elementor-widget__width-auto elementor-shape-circle elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"29f0923\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;rotateIn&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#savoir-plus\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 23 17\" xml:space=\"preserve\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">    <g transform=\"matrix(1,0,0,1,-0.0126358,-0.00134734)\">        <path id=\"Trac&#xE9;_46\" d=\"M19.032,7.159C18.989,7.109 18.957,7.068 18.921,7.032C18.486,6.597 18.051,6.164 17.616,5.732C17.153,5.268 16.693,4.803 16.23,4.34C15.703,3.813 15.174,3.286 14.645,2.761C14.305,2.422 13.961,2.086 13.628,1.74C13.44,1.555 13.333,1.303 13.328,1.04C13.334,0.607 13.605,0.22 14.01,0.067C14.38,-0.078 14.805,0.023 15.07,0.319C15.609,0.842 16.134,1.378 16.67,1.909L22.075,7.309C22.25,7.451 22.385,7.635 22.468,7.844C22.599,8.222 22.494,8.644 22.2,8.915L20.2,10.915L15.106,16.015C14.98,16.165 14.814,16.276 14.627,16.334C14.106,16.503 13.538,16.213 13.368,15.692C13.217,15.314 13.327,14.879 13.64,14.618C13.988,14.261 14.34,13.909 14.694,13.557C15.294,12.957 15.897,12.357 16.503,11.757C17.092,11.168 17.681,10.577 18.268,9.985L19,9.257C19.017,9.237 19.033,9.217 19.048,9.196L1.489,9.196C1.307,9.196 1.124,9.201 0.943,9.196C0.611,9.177 0.312,8.987 0.153,8.696C0.061,8.541 0.013,8.365 0.013,8.185C0.013,7.772 0.268,7.4 0.653,7.252C0.825,7.193 1.006,7.165 1.188,7.169C3.831,7.164 6.473,7.164 9.116,7.169L19.037,7.169\" style=\"fill:white;fill-rule:nonzero;\"><\/path>    <\/g><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f5dad59 elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"f5dad59\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7ab180\" data-id=\"a7ab180\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6c947e elementor-widget elementor-widget-image\" data-id=\"a6c947e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1024x118.png\" class=\"attachment-large size-large wp-image-2039\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b8cdd3 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b8cdd3\" data-element_type=\"section\" id=\"savoir-plus\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-919bace\" data-id=\"919bace\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7f4f934 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f4f934\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f5e17c3\" data-id=\"f5e17c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32747b7 elementor-widget elementor-widget-heading\" data-id=\"32747b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">To have happy customers,<br>you need teams <span class=\"titre-ginola titre-rouge effect-custom\">Happy<\/span> <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa7ae1 elementor-widget elementor-widget-text-editor\" data-id=\"cfa7ae1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"texte-bleu btn-like\">If your reality looks<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-47c8ab7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47c8ab7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f128cef\" data-id=\"f128cef\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e86b411 elementor-widget elementor-widget-heading\" data-id=\"e86b411\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More like...<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de9ddad h3 elementor-widget elementor-widget-html\" data-id=\"de9ddad\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"process-container\">\n    <div class=\"process-noline\"><\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> multiplying <br><strong>negative<\/strong> <br>opinions online, <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> <strong>stressed<\/strong> teams <br>losing their <br>resources, <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> and <strong>escalating<\/strong><br>conflicts reaching<br>your leaders\u2026 <\/div>\n    <\/div>\n \n\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9aa81ea dark-bg\" data-id=\"9aa81ea\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cf5609 elementor-widget elementor-widget-heading\" data-id=\"7cf5609\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">And not enough like...<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-956e5da h3 elementor-widget elementor-widget-html\" data-id=\"956e5da\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"process-container\">\n    <div class=\"process-noline\"><\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> <strong>Satisfied <\/strong>customers<br>sharing their positive experiences <br>online and with others, <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> Teams with the right responses <strong>for any situation<\/strong>,<br>even the most tense, <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> Happy customer service<br>that contributes <strong>to the success<\/strong> <br>of your brand. <\/div>\n    <\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5a17a0e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a17a0e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-25c7d14\" data-id=\"25c7d14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59e0ac4 elementor-widget elementor-widget-text-editor\" data-id=\"59e0ac4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This is our unique method.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d55cad elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"7d55cad\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43b46f2\" data-id=\"43b46f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c507cff elementor-widget elementor-widget-image\" data-id=\"c507cff\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-1024x118.png\" class=\"attachment-large size-large wp-image-2043\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0cbdf36 elementor-section-content-middle elementor-reverse-mobile dark-bg elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0cbdf36\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c48f69\" data-id=\"4c48f69\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2090fcc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2090fcc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a337739\" data-id=\"a337739\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14a11f2 elementor-widget elementor-widget-heading\" data-id=\"14a11f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">With the Excellence course, this becomes your <span class=\"titre-ginola titre-jaune effect-custom\">reality<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1085d54 elementor-widget elementor-widget-text-editor\" data-id=\"1085d54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The Excellence pathway is unique, simple and effective:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7bee9cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bee9cf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ab2fdf8\" data-id=\"ab2fdf8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0292393 elementor-widget elementor-widget-text-editor\" data-id=\"0292393\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"texte-jaune btn-like\">Inspired by <\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93da2a8 elementor-widget elementor-widget-heading\" data-id=\"93da2a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aristotle's<br>Triangle of<br>Persuasion<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe1580 elementor-widget elementor-widget-text-editor\" data-id=\"3fe1580\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A proven formula that has stood the test of over 2,400 years, now updated for practical application.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5dbc99e\" data-id=\"5dbc99e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81e3241 elementor-widget elementor-widget-text-editor\" data-id=\"81e3241\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"texte-jaune btn-like\">Based on<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17e81ae elementor-widget elementor-widget-heading\" data-id=\"17e81ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">hands-on business<br>knowledge<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ade3fbc elementor-widget elementor-widget-text-editor\" data-id=\"ade3fbc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Gained from over 10 years of experience as a customer service agent and later as a manager.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-bc62f60\" data-id=\"bc62f60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b60b225 elementor-widget elementor-widget-text-editor\" data-id=\"b60b225\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"texte-jaune btn-like\">Enriched with<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94f6870 elementor-widget elementor-widget-heading\" data-id=\"94f6870\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">our expertise<br>in soft skills<br><br><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daaf67e elementor-widget elementor-widget-text-editor\" data-id=\"daaf67e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A key asset in our training courses and both group and individual coaching.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-05202e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05202e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4a909a2\" data-id=\"4a909a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f00855 elementor-widget elementor-widget-text-editor\" data-id=\"5f00855\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Through role-playing, case studies, and field feedback, your teams will learn <strong>to master the three pillars of conflict resolution easily and effectively.<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4bf46 elementor-view-framed elementor-shape-circle elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"9c4bf46\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 23 17\" xml:space=\"preserve\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">    <g transform=\"matrix(1,0,0,1,-0.0126358,-0.00134734)\">        <path id=\"Trac&#xE9;_46\" d=\"M19.032,7.159C18.989,7.109 18.957,7.068 18.921,7.032C18.486,6.597 18.051,6.164 17.616,5.732C17.153,5.268 16.693,4.803 16.23,4.34C15.703,3.813 15.174,3.286 14.645,2.761C14.305,2.422 13.961,2.086 13.628,1.74C13.44,1.555 13.333,1.303 13.328,1.04C13.334,0.607 13.605,0.22 14.01,0.067C14.38,-0.078 14.805,0.023 15.07,0.319C15.609,0.842 16.134,1.378 16.67,1.909L22.075,7.309C22.25,7.451 22.385,7.635 22.468,7.844C22.599,8.222 22.494,8.644 22.2,8.915L20.2,10.915L15.106,16.015C14.98,16.165 14.814,16.276 14.627,16.334C14.106,16.503 13.538,16.213 13.368,15.692C13.217,15.314 13.327,14.879 13.64,14.618C13.988,14.261 14.34,13.909 14.694,13.557C15.294,12.957 15.897,12.357 16.503,11.757C17.092,11.168 17.681,10.577 18.268,9.985L19,9.257C19.017,9.237 19.033,9.217 19.048,9.196L1.489,9.196C1.307,9.196 1.124,9.201 0.943,9.196C0.611,9.177 0.312,8.987 0.153,8.696C0.061,8.541 0.013,8.365 0.013,8.185C0.013,7.772 0.268,7.4 0.653,7.252C0.825,7.193 1.006,7.165 1.188,7.169C3.831,7.164 6.473,7.164 9.116,7.169L19.037,7.169\" style=\"fill:white;fill-rule:nonzero;\"><\/path>    <\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb02d2 elementor-widget elementor-widget-text-editor\" data-id=\"4fb02d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Sounds great, doesn&#8217;t it? Here&#8217;s how it&#8217;s possible. <\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e81cf64 dark-bg elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e81cf64\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-853f591\" data-id=\"853f591\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb28834 elementor-tabs-alignment-stretch tabs-piliers elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"fb28834\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2631\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2631\" aria-expanded=\"false\">Pillar #1<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2632\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2632\" aria-expanded=\"false\">Pillar #2<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2633\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2633\" aria-expanded=\"false\">Pillar #3<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2631\" aria-expanded=\"false\">Pillar #1<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2631\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2631\" tabindex=\"0\" hidden=\"false\"><h3 style=\"text-align: center; padding: 30px 0;\">Ethos : Forging the <strong>mindset<\/strong> to be&#8230;<\/h3>\n<div class=\"grid-3\">\n<div class=\"item-icon-1\">\n<div class=\"icon-1\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP1Solution.png\"><\/div>\n<p class=\"texte-1\">Empowered<\/p>\n<\/div>\n<div class=\"item-icon-2\">\n<div class=\"icon-2\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP1Empowered.png\"><\/div>\n<p class=\"texte-2\">Solution-oriented<\/p>\n<\/div>\n<div class=\"item-icon-3\">\n<div class=\"icon-3\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP1EcouteActive.png\"><\/div>\n<p class=\"texte-3\">100% present and active listener<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2632\" aria-expanded=\"false\">Pillar #2<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2632\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2632\" tabindex=\"0\" hidden=\"hidden\"><h3 style=\"text-align: center; padding: 30px 0;\">Developing <strong>emotional intelligence<\/strong> to&#8230;<\/h3>\n<div class=\"grid-3\">\n<div class=\"item-icon-1\">\n<div class=\"icon-1\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP2Reconnaitre.png\"><\/div>\n<p class=\"texte-1\">Recognize customer&#8217;s emotions and needs<\/p>\n<\/div>\n<div class=\"item-icon-2\">\n<div class=\"icon-2\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP2Equilibre.png\"><\/div>\n<p class=\"texte-2\">Balance empathy and courage<\/p>\n<\/div>\n<div class=\"item-icon-3\">\n<div class=\"icon-3\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP2Preserver.png\"><\/div>\n<p class=\"texte-3\">Protect yourself and take the necessary distance<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2633\" aria-expanded=\"false\">Pillar #3<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2633\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2633\" tabindex=\"0\" hidden=\"hidden\"><h3 style=\"text-align: center; padding: 30px 0;\">Logos : <strong>Mastering key<\/strong> techniques to&#8230;<\/h3>\n<div class=\"grid-3\">\n<div class=\"item-icon-1\">\n<div class=\"icon-1\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP3Desamorcer.png\"><\/div>\n<p class=\"texte-1\">Defuse before the conflict<\/p>\n<\/div>\n<div class=\"item-icon-2\">\n<div class=\"icon-2\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP3Resoudre.png\"><\/div>\n<p class=\"texte-2\">Resolve during conflict<\/p>\n<\/div>\n<div class=\"item-icon-3\">\n<div class=\"icon-3\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/pictosaretencyP3Cloturer.png\"><\/div>\n<p class=\"texte-3\">Close and project positively after the conflict<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e18755e elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"e18755e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e50df05\" data-id=\"e50df05\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7989c4f elementor-widget elementor-widget-image\" data-id=\"7989c4f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1024x118.png\" class=\"attachment-large size-large wp-image-2041\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d39fd49 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d39fd49\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c086c9\" data-id=\"3c086c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5276237 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5276237\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ad19878\" data-id=\"ad19878\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fac8200 elementor-widget elementor-widget-heading\" data-id=\"fac8200\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"titre-ginola titre-bleu effect-custom\">The Excellence journey<\/span> <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3957587 elementor-widget elementor-widget-text-editor\" data-id=\"3957587\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Turn your dissatisfied customers into Ambassadors<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12309a8 elementor-widget elementor-widget-text-editor\" data-id=\"12309a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"texte-bleu btn-like\">The heart of the course: 2 days of training <\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-edc88e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edc88e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-71917d1\" data-id=\"71917d1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cdda08 elementor-widget elementor-widget-heading\" data-id=\"8cdda08\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Day #1 :<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b840da elementor-widget elementor-widget-heading\" data-id=\"4b840da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Defusing <br>Resolving Conflicts<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8241df h3 elementor-widget elementor-widget-html\" data-id=\"a8241df\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"process-container process-noline process-blue\">\n    <div class=\"process-line\"><\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p><strong>Position yourself<\/strong> as an exemplary teammate to effectively represent the brand.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p>Cultivate a \u201cresolutely solution-oriented\u201d mindset to tackle <strong>even the most challenging issues<\/strong>.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p>Balance empathy with courage to <strong>adopt the right approach<\/strong> when engaging with customers.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p>Apply the \u201cGratitude, Empathy, Action\u201d method to <strong>gently defuse conflicts<\/strong>.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p><strong>Master techniques<\/strong> for turning objections into opportunities.\"<\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-345d008\" data-id=\"345d008\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1effe88 elementor-widget elementor-widget-heading\" data-id=\"1effe88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Day #2 :<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb919e elementor-widget elementor-widget-heading\" data-id=\"fcb919e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Overcoming<br>Challenges<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80b74e8 h3 elementor-widget elementor-widget-html\" data-id=\"80b74e8\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"process-container process-noline process-blue\">\n    <div class=\"process-line\"><\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p>Assess the positive impact of Day 1 and <strong>draw inspiration<\/strong> from others' experiences to <strong>enhance <\/strong>your own practice and reinforce your commitment.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p>Build your <strong>personal toolbox<\/strong> of Zen techniques (such as breathing, visualization, and motor skills) to manage conflict effectively.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p>Learn to say no with both<strong> elegance and firmness<\/strong>.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p>Master techniques for <strong>closing conflicts<\/strong> and re-engaging with customers.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\">\n            <p>Embrace the company's ethos to accurately <strong>represent the brand's image<\/strong> to the customer.\"<\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d1a4e6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d1a4e6a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c435e8d\" data-id=\"c435e8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bd1b77 elementor-view-framed elementor-shape-circle elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"2bd1b77\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 35 26\" xml:space=\"preserve\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">    <g transform=\"matrix(1,0,0,1,0.00477784,0.0153837)\">        <g transform=\"matrix(-1,7.65714e-16,-7.65714e-16,-1,34.856,25.344)\">            <g id=\"Groupe_8\" transform=\"matrix(-1,-1.53143e-15,-1.53143e-15,1,34.8672,2.84217e-14)\">                <clipPath id=\"_clip1\">                    <rect x=\"0\" y=\"0\" width=\"34.856\" height=\"25.344\"><\/rect>                <\/clipPath>                <g clip-path=\"url(#_clip1)\">                    <path id=\"Trac&#xE9;_46\" d=\"M29.462,11.082C29.395,11.004 29.347,10.941 29.291,10.882C28.618,10.209 27.945,9.536 27.271,8.864C26.555,8.146 25.842,7.425 25.125,6.708C24.308,5.894 23.49,5.08 22.671,4.267C22.144,3.742 21.612,3.222 21.096,2.687C20.803,2.4 20.635,2.01 20.628,1.6C20.64,0.931 21.062,0.335 21.688,0.1C22.261,-0.125 22.918,0.031 23.329,0.49C24.164,1.299 24.976,2.13 25.798,2.952L34.165,11.319C34.435,11.538 34.645,11.824 34.773,12.147C34.976,12.727 34.819,13.375 34.373,13.797C33.339,14.83 32.306,15.863 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data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Help your employees become <strong>confident and persuasive<\/strong> leaders when dealing with dissatisfied customers.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b44ece my-btn elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9b44ece\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aretency.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 23 17\" xml:space=\"preserve\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">    <g transform=\"matrix(1,0,0,1,-0.0126358,-0.00134734)\">        <path id=\"Trac&#xE9;_46\" d=\"M19.032,7.159C18.989,7.109 18.957,7.068 18.921,7.032C18.486,6.597 18.051,6.164 17.616,5.732C17.153,5.268 16.693,4.803 16.23,4.34C15.703,3.813 15.174,3.286 14.645,2.761C14.305,2.422 13.961,2.086 13.628,1.74C13.44,1.555 13.333,1.303 13.328,1.04C13.334,0.607 13.605,0.22 14.01,0.067C14.38,-0.078 14.805,0.023 15.07,0.319C15.609,0.842 16.134,1.378 16.67,1.909L22.075,7.309C22.25,7.451 22.385,7.635 22.468,7.844C22.599,8.222 22.494,8.644 22.2,8.915L20.2,10.915L15.106,16.015C14.98,16.165 14.814,16.276 14.627,16.334C14.106,16.503 13.538,16.213 13.368,15.692C13.217,15.314 13.327,14.879 13.64,14.618C13.988,14.261 14.34,13.909 14.694,13.557C15.294,12.957 15.897,12.357 16.503,11.757C17.092,11.168 17.681,10.577 18.268,9.985L19,9.257C19.017,9.237 19.033,9.217 19.048,9.196L1.489,9.196C1.307,9.196 1.124,9.201 0.943,9.196C0.611,9.177 0.312,8.987 0.153,8.696C0.061,8.541 0.013,8.365 0.013,8.185C0.013,7.772 0.268,7.4 0.653,7.252C0.825,7.193 1.006,7.165 1.188,7.169C3.831,7.164 6.473,7.164 9.116,7.169L19.037,7.169\" style=\"fill:white;fill-rule:nonzero;\"><\/path>    <\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's talk about it<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba383ea elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"ba383ea\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1289dda\" data-id=\"1289dda\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae97220 elementor-widget elementor-widget-image\" data-id=\"ae97220\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1024x118.png\" class=\"attachment-large size-large wp-image-2039\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-378038f elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"378038f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf97c12\" data-id=\"bf97c12\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9ba5de2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9ba5de2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f8fa4bb\" data-id=\"f8fa4bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95ef0be elementor-widget elementor-widget-heading\" data-id=\"95ef0be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"titre-ginola titre-rouge effect-custom\">The options<\/span> To go further, higher, faster<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d8807d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8807d5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-41c698e\" data-id=\"41c698e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e7459d toggle-btn-like elementor-widget elementor-widget-accordion\" data-id=\"2e7459d\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4871\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4871\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Forge the mindset<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4871\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4871\"><\/p>\n<div class=\"grid-2\">\n<div class=\"item-1\">\n<p class=\"texte-1\"><strong>Personal Development<\/strong><\/p>\n<p>Understand yourself better to achieve the right mindset.<\/p>\n<p>Self-assessment: Before and After<\/p>\n<p>One-on-one coaching session<\/p>\n<\/div>\n<div class=\"item-2\">\n<p class=\"texte-2\"><strong>Immersion Kit<\/strong><\/p>\n<p>Enhance self-awareness to foster the right attitude.<\/p>\n<p>Self-assessment: Before and After<\/p>\n<p>One-on-one coaching session<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4872\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4872\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Developing Emotional Intelligence<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4872\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4872\"><\/p>\n<div class=\"grid-2\">\n<div class=\"item-1\">\n<p class=\"texte-1\"><strong>Zen kit<\/strong><\/p>\n<p>A toolkit for managing even the most stressful situations: <\/p>\n<p>3 meditation sessions<\/p>\n<p>2 breathing exercises<\/p>\n<\/div>\n<div class=\"item-2\">\n<p class=\"texte-2\"><strong>Building Resilience  Assertiveness<\/strong><\/p>\n<p>Learn to adopt the right stance to communicate effectively and gracefully:<\/p>\n<p>Half-day assertiveness training<\/p>\n<p>Additional module on handling directives<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4873\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4873\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Master the Key Techniques<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4873\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4873\"><\/p>\n<div class=\"grid-2\">\n<div class=\"item-1\">\n<p class=\"texte-1\"><strong>Objections Kit<\/strong><\/p>\n<p>A practical toolkit for addressing objections effectively:<\/p>\n<p>Booklet with methods, 15 common objections with solutions 15 recurring cases with resolutions<\/p>\n<\/div>\n<div class=\"item-2\">\n<p class=\"texte-2\"><strong>Optimization Kit<\/strong><\/p>\n<p>A toolkit for tackling problems at their root:<\/p>\n<p>Analysis and optimization of the 10 main causes of customer dissatisfaction<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c2fceef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2fceef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ee5fd4d\" data-id=\"ee5fd4d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7e43e1 elementor-widget elementor-widget-text-editor\" data-id=\"f7e43e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Struggling to brighten up your customer service department? We offer customized solutions tailored to your specific needs. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68c96b1 my-btn elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"68c96b1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aretency.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 23 17\" xml:space=\"preserve\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">    <g transform=\"matrix(1,0,0,1,-0.0126358,-0.00134734)\">        <path id=\"Trac&#xE9;_46\" d=\"M19.032,7.159C18.989,7.109 18.957,7.068 18.921,7.032C18.486,6.597 18.051,6.164 17.616,5.732C17.153,5.268 16.693,4.803 16.23,4.34C15.703,3.813 15.174,3.286 14.645,2.761C14.305,2.422 13.961,2.086 13.628,1.74C13.44,1.555 13.333,1.303 13.328,1.04C13.334,0.607 13.605,0.22 14.01,0.067C14.38,-0.078 14.805,0.023 15.07,0.319C15.609,0.842 16.134,1.378 16.67,1.909L22.075,7.309C22.25,7.451 22.385,7.635 22.468,7.844C22.599,8.222 22.494,8.644 22.2,8.915L20.2,10.915L15.106,16.015C14.98,16.165 14.814,16.276 14.627,16.334C14.106,16.503 13.538,16.213 13.368,15.692C13.217,15.314 13.327,14.879 13.64,14.618C13.988,14.261 14.34,13.909 14.694,13.557C15.294,12.957 15.897,12.357 16.503,11.757C17.092,11.168 17.681,10.577 18.268,9.985L19,9.257C19.017,9.237 19.033,9.217 19.048,9.196L1.489,9.196C1.307,9.196 1.124,9.201 0.943,9.196C0.611,9.177 0.312,8.987 0.153,8.696C0.061,8.541 0.013,8.365 0.013,8.185C0.013,7.772 0.268,7.4 0.653,7.252C0.825,7.193 1.006,7.165 1.188,7.169C3.831,7.164 6.473,7.164 9.116,7.169L19.037,7.169\" style=\"fill:white;fill-rule:nonzero;\"><\/path>    <\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us to discuss<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-191dcd9 elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"191dcd9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9eabe54\" data-id=\"9eabe54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df33b4b elementor-widget elementor-widget-image\" data-id=\"df33b4b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1024x118.png\" class=\"attachment-large size-large wp-image-2041\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67a06c6 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67a06c6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80d03c2\" data-id=\"80d03c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5fc7537 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fc7537\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5316771\" data-id=\"5316771\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c9b2ec elementor-widget elementor-widget-heading\" data-id=\"6c9b2ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Federica Radaelli, <br>your expert in <span class=\"titre-ginola titre-bleu effect-custom\">premium<\/span> customer service <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-76bb66c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76bb66c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f4ae40c\" data-id=\"f4ae40c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3be1630 elementor-widget elementor-widget-image\" data-id=\"3be1630\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/PortraitsFedertin26.jpg\" class=\"attachment-large size-large wp-image-3432\" alt=\"Federica\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/PortraitsFedertin26.jpg 1000w, https:\/\/aretency.com\/wp-content\/uploads\/PortraitsFedertin26-300x300.jpg 300w, https:\/\/aretency.com\/wp-content\/uploads\/PortraitsFedertin26-150x150.jpg 150w, https:\/\/aretency.com\/wp-content\/uploads\/PortraitsFedertin26-768x768.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f3aa193\" data-id=\"f3aa193\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bde132 elementor-widget elementor-widget-text-editor\" data-id=\"1bde132\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u201cMy Mission: To equip your employees with practical tools that will benefit them over the long term. In 6 months, 1 year, or even 2 years, they\u2019ll still be using the techniques they&#8217;ve learned with us every day!\u201d<\/p>\n<p>Federica Radaelli is a unique customer service <strong>expert<\/strong>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac30459 elementor-widget elementor-widget-uael-modal-popup\" data-id=\"ac30459\" data-element_type=\"widget\" data-widget_type=\"uael-modal-popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"ac30459-overlay\" data-trigger-on=\"button\" data-close-on-esc=\"yes\" data-close-on-overlay=\"yes\" data-exit-intent=\"no\" data-after-sec=\"no\" data-after-sec-val=\"1\" data-cookies=\"no\" data-cookies-days=\"1\" data-cookies-type=\"default\" data-custom=\"\" data-custom-id=\"\" data-content=\"content\" data-autoplay=\"no\" data-device=\"false\" data-async=\"\" class=\"uael-modal-parent-wrapper uael-module-content uamodal-ac30459 uael-aspect-ratio-16_9 -popup\">\n\t<div id=\"modal-ac30459\" class=\"uael-modal uael-center-modal uael-modal-custom uael-modal-content uael-effect-1   uael-aspect-ratio-16_9\">\n\t\t<div class=\"uael-content\">\n\t\t\t\n\t\t<span class=\"uael-modal-close uael-close-icon elementor-clickable uael-close-custom-popup-top-right\" >\n\t\t<i aria-hidden=\"true\" class=\"fas fa-times\"><\/i>\t\t<\/span>\n\t\t\t\t\t<div class=\"uael-modal-text uael-modal-content-data clearfix\">\n\t\t\t<div class=\"uael-text-editor elementor-inline-editing\" data-elementor-setting-key=\"ct_content\" data-elementor-inline-editing-toolbar=\"advanced\"><p style=\"text-align: left;\">After moving from Italy to study, Federica unexpectedly found herself in the world of customer service, which sparked a <strong>deep passion<\/strong>.  <\/p>\n<p style=\"text-align: left;\">Over the past 10 years, she has built her career from agent to manager, embodying a love for relationships, quality work, and <strong>excellence<\/strong>\u2014key elements in transforming customer services into exceptional experiences.<\/p>\n<p style=\"text-align: left;\">To further enhance her impressive career, Federica focused on soft skills, receiving <strong>behavioral training<\/strong> from top Parisian firms such as Smart Management and flowdev.<\/p>\n<p style=\"text-align: left;\">With a comprehensive understanding of the industry and expertise in soft skills, Federica is now perfectly positioned to help brands turn dissatisfied customers <strong>into enthusiastic advocates<\/strong> through the Excellence path.<\/p>\n<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<div class=\"uael-overlay\"><\/div>\n<\/div>\n\n<div class=\"uael-modal-action-wrap\">\n\t\t\t<div class=\"uael-button-wrapper elementor-button-wrapper elementor-align-left\">\n\t\t\t<a href=\"javascript:void(0);\" class=\"uael-trigger elementor-button-link elementor-button elementor-clickable elementor-size-sm\" data-modal=\"ac30459\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-align-icon-right elementor-button-icon\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 23 17\" xml:space=\"preserve\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">    <g transform=\"matrix(1,0,0,1,-0.0126358,-0.00134734)\">        <path id=\"Trac&#xE9;_46\" d=\"M19.032,7.159C18.989,7.109 18.957,7.068 18.921,7.032C18.486,6.597 18.051,6.164 17.616,5.732C17.153,5.268 16.693,4.803 16.23,4.34C15.703,3.813 15.174,3.286 14.645,2.761C14.305,2.422 13.961,2.086 13.628,1.74C13.44,1.555 13.333,1.303 13.328,1.04C13.334,0.607 13.605,0.22 14.01,0.067C14.38,-0.078 14.805,0.023 15.07,0.319C15.609,0.842 16.134,1.378 16.67,1.909L22.075,7.309C22.25,7.451 22.385,7.635 22.468,7.844C22.599,8.222 22.494,8.644 22.2,8.915L20.2,10.915L15.106,16.015C14.98,16.165 14.814,16.276 14.627,16.334C14.106,16.503 13.538,16.213 13.368,15.692C13.217,15.314 13.327,14.879 13.64,14.618C13.988,14.261 14.34,13.909 14.694,13.557C15.294,12.957 15.897,12.357 16.503,11.757C17.092,11.168 17.681,10.577 18.268,9.985L19,9.257C19.017,9.237 19.033,9.217 19.048,9.196L1.489,9.196C1.307,9.196 1.124,9.201 0.943,9.196C0.611,9.177 0.312,8.987 0.153,8.696C0.061,8.541 0.013,8.365 0.013,8.185C0.013,7.772 0.268,7.4 0.653,7.252C0.825,7.193 1.006,7.165 1.188,7.169C3.831,7.164 6.473,7.164 9.116,7.169L19.037,7.169\" style=\"fill:white;fill-rule:nonzero;\"><\/path>    <\/g><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text elementor-inline-editing\" data-elementor-setting-key=\"btn_text\" data-elementor-inline-editing-toolbar=\"none\" >Read more<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c20623b elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"c20623b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-622f0ff\" data-id=\"622f0ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b9763f elementor-widget elementor-widget-image\" data-id=\"5b9763f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1024x118.png\" class=\"attachment-large size-large wp-image-2039\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c337dd elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c337dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c0b9a1\" data-id=\"5c0b9a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7f658e elementor-widget elementor-widget-heading\" data-id=\"b7f658e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Brands that already <span class=\"titre-ginola titre-rouge effect-custom\">trust us<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8ed1084 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ed1084\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e038127\" data-id=\"e038127\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f83ca4 logoclients-blocs uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"4f83ca4\" data-element_type=\"widget\" data-settings=\"{&quot;classic_slides_to_show&quot;:4,&quot;classic_slides_to_show_tablet&quot;:2,&quot;classic_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-blog-terms-position- uael-post-image-top uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"3686\" data-skin=\"classic\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:4,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:2000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:false,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-4 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"158\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/made-logo1.png\" class=\"attachment-medium_large size-medium_large wp-image-3049\" alt=\"logo Made\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/made-logo1.png 601w, https:\/\/aretency.com\/wp-content\/uploads\/made-logo1-300x79.png 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"314\" height=\"91\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-vestiaire-collective.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3038\" alt=\"logo vestiaire collective\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-vestiaire-collective.jpg 314w, https:\/\/aretency.com\/wp-content\/uploads\/logo-vestiaire-collective-300x87.jpg 300w\" sizes=\"(max-width: 314px) 100vw, 314px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"204\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/sezane-logo1.png\" class=\"attachment-medium_large size-medium_large wp-image-3051\" alt=\"logo s\u00e9zane\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/sezane-logo1.png 601w, https:\/\/aretency.com\/wp-content\/uploads\/sezane-logo1-300x102.png 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"348\" height=\"170\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-saintgobain.jpg\" class=\"attachment-medium_large size-medium_large wp-image-2923\" alt=\"logo saint gobain\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-saintgobain.jpg 348w, https:\/\/aretency.com\/wp-content\/uploads\/logo-saintgobain-300x147.jpg 300w\" sizes=\"(max-width: 348px) 100vw, 348px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"395\" height=\"241\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-bricodepot.jpg\" class=\"attachment-medium_large size-medium_large wp-image-2927\" alt=\"logo brico depot\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-bricodepot.jpg 395w, https:\/\/aretency.com\/wp-content\/uploads\/logo-bricodepot-300x183.jpg 300w\" sizes=\"(max-width: 395px) 100vw, 395px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"390\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/Nexity-logo1.png\" class=\"attachment-medium_large size-medium_large wp-image-3060\" alt=\"logo nexity\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/Nexity-logo1.png 390w, https:\/\/aretency.com\/wp-content\/uploads\/Nexity-logo1-300x300.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/Nexity-logo1-150x150.png 150w\" sizes=\"(max-width: 390px) 100vw, 390px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"151\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/veolia-logo1.png\" class=\"attachment-medium_large size-medium_large wp-image-3055\" alt=\"logo veolia\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/veolia-logo1.png 601w, https:\/\/aretency.com\/wp-content\/uploads\/veolia-logo1-300x75.png 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"426\" height=\"134\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-LHH.jpg\" class=\"attachment-medium_large size-medium_large wp-image-2933\" alt=\"logo lhh\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-LHH.jpg 426w, https:\/\/aretency.com\/wp-content\/uploads\/logo-LHH-300x94.jpg 300w\" sizes=\"(max-width: 426px) 100vw, 426px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"463\" height=\"147\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-axplora.jpg\" class=\"attachment-medium_large size-medium_large wp-image-2931\" alt=\"logo axplora\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/logo-axplora.jpg 463w, https:\/\/aretency.com\/wp-content\/uploads\/logo-axplora-300x95.jpg 300w\" sizes=\"(max-width: 463px) 100vw, 463px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"168\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/asys-logo1.png\" class=\"attachment-medium_large size-medium_large wp-image-3057\" alt=\"logo asys\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/asys-logo1.png 601w, https:\/\/aretency.com\/wp-content\/uploads\/asys-logo1-300x84.png 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"290\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/lacoste-logo1.png\" class=\"attachment-medium_large size-medium_large wp-image-3053\" alt=\"logo lacoste\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/lacoste-logo1.png 601w, https:\/\/aretency.com\/wp-content\/uploads\/lacoste-logo1-300x145.png 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"193\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/diptyque-logo1.png\" class=\"attachment-medium_large size-medium_large wp-image-3062\" alt=\"logo diptyque\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/diptyque-logo1.png 601w, https:\/\/aretency.com\/wp-content\/uploads\/diptyque-logo1-300x96.png 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a9e15d elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"9a9e15d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-735f4ab\" data-id=\"735f4ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54bb6d7 elementor-widget elementor-widget-image\" data-id=\"54bb6d7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-1024x118.png\" class=\"attachment-large size-large wp-image-2043\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-b-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9acdc6a elementor-section-content-middle elementor-reverse-mobile dark-bg elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9acdc6a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-363ce36\" data-id=\"363ce36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2d6ba50 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d6ba50\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-920f151\" data-id=\"920f151\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f60b649 elementor-widget elementor-widget-heading\" data-id=\"f60b649\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The <span class=\"titre-ginola titre-jaune effect-custom\">Excellence<\/span> journey has already changed their lives<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dc63e20 dark-bg elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc63e20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a20c555\" data-id=\"a20c555\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34b7a7f reviews-blocs uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"34b7a7f\" data-element_type=\"widget\" data-settings=\"{&quot;classic_slides_to_show&quot;:3,&quot;classic_slides_to_show_tablet&quot;:2,&quot;classic_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-blog-terms-position- uael-post-image-none uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"3686\" data-skin=\"classic\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:false,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"yes\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\t\"I wish I had discovered these conflict management techniques earlier in my career! They will boost my confidence in handling challenging daily situations and help improve customer retention.\"\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\t\"Federica is clear and precise in her communication, demonstrating empathy while maintaining high standards. We leave the course feeling confident and equipped with practical tools for our work.\"\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\t\t\t\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\t\"A highly practical, training-focused course that makes a real difference! By the end, you'll feel confident and equipped to defuse tense situations.\"\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c061de3 elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"c061de3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-604004b\" data-id=\"604004b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6484658 elementor-widget elementor-widget-image\" data-id=\"6484658\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1024x118.png\" class=\"attachment-large size-large wp-image-2041\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78fedb7 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78fedb7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a2bb60\" data-id=\"8a2bb60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-35e7838 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35e7838\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-88a67c6\" data-id=\"88a67c6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5aee37c elementor-widget elementor-widget-heading\" data-id=\"5aee37c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Do You Envision Your <span class=\"titre-ginola titre-rouge effect-custom\">Customer Service<\/span> in One Year?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4d8eb4 elementor-widget elementor-widget-text-editor\" data-id=\"f4d8eb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"texte-bleu btn-like\">At the End of the Excellence Journey:<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f98cd95 elementor-view-framed elementor-shape-circle elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"f98cd95\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 35 26\" xml:space=\"preserve\" 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class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a8e0d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a8e0d2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e17f9c5\" data-id=\"e17f9c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e98394 h3 elementor-widget elementor-widget-html\" data-id=\"5e98394\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"process-container process-check\">\n    <div class=\"process-noline\"><\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> Your teams are more <strong>composed<\/strong> and in control in any situation. <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> Your customers receive <strong>clear responses<\/strong> and feel valued. <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> Your teams effectively meet all <strong>customer expectations<\/strong>, from the friendliest to the most demanding. <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> Your sales increase: customer service evolves <strong>from a cost center to a profit center<\/strong>.\n\n        <\/div>\n    <\/div>\n    <div class=\"process-item\">\n        <div class=\"process-icon\"><\/div>\n        <div class=\"process-text\"> Customers come in dissatisfied, leave satisfied, and <strong>share their positive feedback<\/strong>.\n\n        <\/div>\n    <\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5c5e684 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c5e684\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-00b4dda\" data-id=\"00b4dda\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-364e8ad elementor-widget elementor-widget-text-editor\" data-id=\"364e8ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In summary, you\u2019ve developed a competitive and outstanding customer service department!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c77d70 my-btn elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2c77d70\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aretency.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:serif=\"http:\/\/www.serif.com\/\" width=\"100%\" height=\"100%\" viewBox=\"0 0 23 17\" xml:space=\"preserve\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">    <g transform=\"matrix(1,0,0,1,-0.0126358,-0.00134734)\">        <path id=\"Trac&#xE9;_46\" d=\"M19.032,7.159C18.989,7.109 18.957,7.068 18.921,7.032C18.486,6.597 18.051,6.164 17.616,5.732C17.153,5.268 16.693,4.803 16.23,4.34C15.703,3.813 15.174,3.286 14.645,2.761C14.305,2.422 13.961,2.086 13.628,1.74C13.44,1.555 13.333,1.303 13.328,1.04C13.334,0.607 13.605,0.22 14.01,0.067C14.38,-0.078 14.805,0.023 15.07,0.319C15.609,0.842 16.134,1.378 16.67,1.909L22.075,7.309C22.25,7.451 22.385,7.635 22.468,7.844C22.599,8.222 22.494,8.644 22.2,8.915L20.2,10.915L15.106,16.015C14.98,16.165 14.814,16.276 14.627,16.334C14.106,16.503 13.538,16.213 13.368,15.692C13.217,15.314 13.327,14.879 13.64,14.618C13.988,14.261 14.34,13.909 14.694,13.557C15.294,12.957 15.897,12.357 16.503,11.757C17.092,11.168 17.681,10.577 18.268,9.985L19,9.257C19.017,9.237 19.033,9.217 19.048,9.196L1.489,9.196C1.307,9.196 1.124,9.201 0.943,9.196C0.611,9.177 0.312,8.987 0.153,8.696C0.061,8.541 0.013,8.365 0.013,8.185C0.013,7.772 0.268,7.4 0.653,7.252C0.825,7.193 1.006,7.165 1.188,7.169C3.831,7.164 6.473,7.164 9.116,7.169L19.037,7.169\" style=\"fill:white;fill-rule:nonzero;\"><\/path>    <\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Take action<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5cd2e9c elementor-section-full_width section-wave elementor-section-height-default elementor-section-height-default\" data-id=\"5cd2e9c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2969d6b\" data-id=\"2969d6b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cb9d27 elementor-widget elementor-widget-image\" data-id=\"4cb9d27\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1024x118.png\" class=\"attachment-large size-large wp-image-2039\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-768x88.png 768w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-1536x176.png 1536w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-w-2048x235.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b89142 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b89142\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-066dff8\" data-id=\"066dff8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a70e907 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a70e907\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4303d1c\" data-id=\"4303d1c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00b13bc elementor-widget elementor-widget-heading\" data-id=\"00b13bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked <span class=\"titre-ginola titre-rouge effect-custom\">Questions<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-65cea91 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65cea91\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5f48a9a\" data-id=\"5f48a9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bc3c4f toggle-faq elementor-widget elementor-widget-accordion\" data-id=\"8bc3c4f\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1461\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1461\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What Return on Investment Can We Expect from the Excellence Pathway? How Can We Measure It? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1461\"><p>The Excellence Pathway is designed to equip your teams with the skills needed to transform dissatisfied customers into loyal advocates.<\/p>\n<p>By implementing this program, you can expect to see:<\/p>\n<ul>\n<li>Fewer Escalated Customer Disputes: Your teams will be adept at defusing conflicts, reducing the number of issues that escalate.<\/li>\n<li>Lower Employee Turnover: Agents will experience greater job satisfaction, leading to longer retention.<\/li>\n<li>Increased Positive Reviews: Customers who initially arrive dissatisfied will leave happy and share their positive experiences on platforms like Google or Trustpilot.<\/li>\n<\/ul>\n<p>Improved Metrics: Your CSAT (Customer Satisfaction) and\/or NPS (Net Promoter Score) will rise, while the Average time of response decreases and overall quality improves.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1462\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1462\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How Do I Choose the Options That Best Suit My Team's Needs?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1462\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1462\"><p>The options are designed to enhance the core two-day training of the Excellence course.<\/p>\n<p>If you&#8217;re unsure about which options to select, please <a href=\"https:\/\/aretency.com\/en\/contact\/\">contact us<\/a>. We\u2019ll assist you in identifying the best choices for your needs and can also create customized options tailored specifically to your requirements. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1463\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1463\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is Customization Possible?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1463\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1463\"><p>Yes, the Excellence course can be fully customized to meet your specific needs. Please <a href=\"https:\/\/aretency.com\/en\/contact\/\">contact us<\/a> to discuss your requirements.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1464\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1464\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can We Train Everyone at the Same Time?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1464\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1464\"><p><span style=\"font-weight: 400;\">For optimal results, we recommend training in small groups. This approach allows for more personalized instruction and effective follow-up.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1465\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1465\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How Can the Zen Kit Help Our Teams?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1465\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1465\"><p>Even with the best techniques, everyday customer service can be demanding. The Zen Kit provides tools to support relaxation and well-being, helping teams stay calm and positive.  <\/p>\n<p>It&#8217;s ideal for maintaining a cheerful demeanor, even in challenging situations!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1466\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1466\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does the training last?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1466\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1466\"><p>The course lasts 2 days. It can be supplemented by optional modules to fine-tune the course to your needs.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1467\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1467\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do You Offer Any Follow-Up After the Initial Training?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1467\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1467\"><p>The Excellence training course lasts 2 days and provides your teams with practical tools to apply the techniques daily.<\/p>\n<p>Additionally, a feedback session is included 1 month after the training to review progress.<\/p>\n<p>For further support, we can integrate additional options into the course, such as Individual Development or Resilience Assertiveness Development. <a href=\"https:\/\/aretency.com\/en\/contact\/\">Contact us<\/a> for more details.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1468\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1468\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is the Training Adapted to All Business Sectors?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1468\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1468\"><p>Yes, the Excellence journey is suitable for all business sectors and various field realities. If you interact with customers, this training is designed for you!  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1469\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1469\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is the Training Available Face-to-Face and\/or Remotely?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1469\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1469\"><p>The training is available both in-person and online, depending on your needs. <\/p>\n<p>\u201cAh, but remote training isn\u2019t as effective.\u201d Not true! Our team ensures that even remote sessions are engaging, effective, and enjoyable.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-14610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-14610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Does the Training Include Practical Exercises?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-14610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-14610\"><p>Yes, the training and the Excellence program are focused on practical experience and applying concrete techniques. <\/p>\n<p>Participants will learn theoretical concepts and then practice them through exercises, role-playing, and case studies.<\/p>\n<p>Absolutely! To better engage your teams and integrate them into your new dynamic, we offer optional exploratory interviews to tailor the course with customized examples and case studies. Contact us to start your transformation journey!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-14611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-14611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can We Personalize the Examples and Case Studies Used During Training?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-14611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-14611\"><p>Absolutely! <\/p>\n<p>To better engage your teams and integrate them into your new dynamic, we offer optional exploratory interviews to tailor the course with customized examples and case studies. Contact us to start your transformation journey! <a href=\"https:\/\/aretency.com\/en\/contact\/\"><a href=\"https:\/\/aretency.com\/en\/contact\/\">Contact us to start your transformation journey!<\/a><\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-14612\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-14612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In Which Language Is the Course Available?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-14612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-14612\"><p>The two-day course and optional modules are available in French, English, and Italian. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa0a70d elementor-section-full_width elementor-section-stretched cta-prefooter elementor-section-height-default elementor-section-height-default\" data-id=\"aa0a70d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e8912ce\" data-id=\"e8912ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c2b880d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2b880d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-420ded8\" data-id=\"420ded8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a4cc33 elementor-widget elementor-widget-heading\" data-id=\"1a4cc33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to<br>move things forward?<br>So am I.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-782bf64 elementor-widget elementor-widget-text-editor\" data-id=\"782bf64\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6be4d9 elementor-widget elementor-widget-shortcode\" data-id=\"f6be4d9\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-shortcode\">Together, we will build the most precious thing: happiness.<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element 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<\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Allow me to make you dream come true<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bbfc4 section-wave elementor-widget elementor-widget-image\" data-id=\"18bbfc4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"118\" src=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1024x118.png\" class=\"attachment-large size-large wp-image-2041\" alt=\"\" srcset=\"https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-1024x118.png 1024w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-300x34.png 300w, https:\/\/aretency.com\/wp-content\/uploads\/vague-bas-g-768x88.png 768w, 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