Reinventing a service
of excellence
Diptyque
Process Optimization - Organization
Lacoste
Strategy - Training
A Premium customer service, is at least all of this.
Having a customer service department that feels comfortable, come rain or shine, and all the good news that goes with it.
A unique relationship signature
A very high customer satisfaction
Minimal incoming calls
Customers who become ambassadors
A unique method,
derived from
hypergrowth startups.
Vestiaire Collective, Made.com, Sézane… I work with brands that are all about the importance of customer experience. In today’s digital age, I’ve identified a unique key that generate maximum satisfaction: customer service. I adapt my method for your brand, which combines the most effective tools developed with these pioneering teams.
Great clients
Great stories
Want to make
things move forward?
So do I.
Together, we’ll shape five-star customer experiences.
