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Aretency reimagines & reinvents
customer services for brands
that do great things.

Real-life customer experiences so inspiring they become references.

Reinventing a service
of excellence

Diptyque

Process Optimization - Organization
Lacoste

Lacoste

Strategy - Training

A Premium customer service, is at least all of this.

Having a customer service department that feels comfortable, come rain or shine, and all the good news that goes with it.

A unique relationship signature

A very high customer satisfaction

Minimal incoming calls

Customers who become ambassadors

A unique method,
derived from
hypergrowth startups.

Vestiaire Collective, Made.com, Sézane… I work with brands that are all about the importance of customer experience. In today’s digital age, I’ve identified a unique key that generate maximum satisfaction: customer service. I adapt my method for your brand, which combines the most effective tools developed with these pioneering teams.

Want to make
things move forward?
So do I.

Together, we’ll shape five-star customer experiences.

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